Last updated: October 8th, 2026

Privacy Policy

This Privacy Policy explains how ReelBolt ("we", "us", or "our") collects, uses, discloses, and protects information in connection with the ReelBolt public marketing website and the hosted ReelBolt Service. Please read it carefully. If you have questions, contact us using the details in Section 13.

1. Who we are

The ReelBolt website and Service are operated by:

• Company: ReelBolt
• Registered address:
• Company registration number:
• Privacy contact: [email protected]
• Data protection officer / contact:

2. Scope

This policy covers two things: (a) the public marketing website you are currently reading — the pages served at the root domain, such as the homepage, features, pricing, about, and contact pages — and (b) the hosted ReelBolt Service and the accounts you use to sign in to it. The two are related but have different data practices: the marketing website is essentially informational and handles contact-form submissions and site analytics, while the Service processes account, billing and usage data, and the project files you upload, in order to perform the work you ask it to do.

3. What we collect

We collect the following categories of data:

• Contact-form submissions. When you use the contact form, we collect the name, email address, company name (optional), and message you provide.
• Server access logs. Like most websites, our hosting infrastructure automatically records technical information about each request, including your IP address, user-agent string, requested URL, referring page, and timestamp.
• Analytics data. Only if you affirmatively accept cookies via the cookie banner, we load Google Analytics, which collects usage data such as pages viewed, session duration, device/browser type, and approximate location derived from your IP address. No analytics data is collected before you make that choice.
• Account data. When you create an account, we collect the name, email address and password you provide, and the workspaces you create or join.
• Billing data. When you subscribe or buy credits, payment is handled by Paddle or FastSpring (merchant of record). We receive the subscription or transaction status we need to run your account; we do not receive or store your full payment card details.
• Usage data. We meter how the Service is used — for example which runs you start and the credits they consume — so that we can operate and bill the Service.
• Uploaded content. The files and text you upload to the Service, which we process to generate your videos.

4. Why we collect it, and our lawful basis

We only process personal data where we have a valid lawful basis to do so. The list below summarizes the purpose and legal basis for each category described in Section 3.

• Contact-form data is processed to respond to your enquiry and, where applicable, to take steps you request prior to entering into a contract with us. Lawful basis: performance of, or steps prior to, a contract, and/or our legitimate interest in responding to enquiries directed at us.
• Server access logs are processed to operate, secure, and troubleshoot the website (for example, detecting abuse or diagnosing errors). Lawful basis: legitimate interest in keeping the website secure and functioning correctly.
• Analytics data is processed to understand how visitors use the site and to improve it. Lawful basis: your consent, obtained through the cookie banner described in Section 5. You may withdraw this consent at any time.
• Account, billing and usage data are processed to provide the Service you signed up for, to bill you, and to keep the Service secure and functioning. Lawful basis: performance of our contract with you, compliance with our accounting obligations, and our legitimate interest in operating and securing the Service.
• Uploaded content is processed to carry out the work you ask the Service to do — for example, to generate a video from your files. Lawful basis: performance of our contract with you.

5. Cookies and similar technologies

We use a small number of storage mechanisms, summarized below. We do not set any cookie before you make a choice in the cookie banner. Your initial choice itself is remembered in your browser's local storage, not a cookie.

You can change your mind at any time: Cookie preferences reopens the consent banner so you can accept or reject analytics cookies again.

6. Sharing and processors

We do not sell your personal data. We share limited data with the service providers below, each acting on our behalf under appropriate contractual terms:

The AI model providers listed above are the model providers you may be routed through when ReelBolt supplies the AI for a run. If you connect your own AI provider account ("bring your own provider"), that traffic goes to your own provider under your own agreement with it — not to the providers listed above.

7. The desktop runner

If you install and pair the ReelBolt desktop runner, we collect a device identifier, the runner's operating system, and its hardware and software capabilities, so that the Service can send it work it can perform. The runner does not access files on your computer other than the files it is sent for a job. You can unpair a device at any time.

8. International transfers

Some of the processors listed in Section 6 may process data outside of your own country or region. Where that happens, we rely on the following transfer mechanism to ensure your data continues to receive an adequate level of protection: the European Commission Standard Contractual Clauses.

9. Retention

We keep contact-form submissions for 3 years, after which they are deleted or anonymized unless a longer period is required to resolve an ongoing enquiry or comply with a legal obligation. Server access logs are retained for 90 daysfor security and troubleshooting purposes, after which they are automatically purged. Analytics data is retained according to Google Analytics' own configured retention settings for our property.

Account content — your uploaded files and the videos the Service generates from them — is retained for 3 years, after which the account and its content are deleted. You may ask us to remove your content sooner under Section 10.

10. Your rights

Depending on where you live, you may have some or all of the following rights over your personal data:

• The right to access the personal data we hold about you
• The right to have inaccurate personal data corrected (rectification)
• The right to have your personal data deleted in certain circumstances (erasure)
• The right to restrict how we process your personal data in certain circumstances
• The right to receive your data in a portable format (data portability)
• The right to object to processing based on legitimate interest
• The right to withdraw consent at any time, for processing based on consent (such as analytics)
• The right to lodge a complaint with a supervisory authority, in particular the Garante per la Protezione dei Dati Personali (Italy)

To exercise any of these rights, contact us using the details in Section 13. We will respond in accordance with applicable law.

11. Children

The website and the Service are directed at businesses and professionals evaluating or using ReelBolt. They are not directed at, and we do not knowingly collect personal data from, children. If you believe a child has provided us with personal data, please contact us so we can delete it.

12. Changes to this policy

We may update this policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will update the "Last updated" date at the top of this page when we do. Material changes will be highlighted in a more prominent way where appropriate.

13. How to contact us

If you have questions about this policy or how we handle your data, contact us at:

• ReelBolt
• Privacy enquiries: [email protected]
• Data protection officer / contact: