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Your data, exports and closing your account

You can take your data out of ReelBolt at any time, and you can close your account without asking anyone. This page explains both, and exactly what happens to your information when you do.

Download a copy of your data​

Ask ReelBolt for an export and it gathers everything it holds about your account and your personal workspace into one zip file.

  1. Ask for the export with POST /api/v1/account/export, signed in as yourself.
  2. ReelBolt builds the file in the background and emails you a download link when it is ready. The link stays valid for seven days.
  3. Lost the link? GET /api/v1/account/export returns a fresh, short-lived one while the file is still there. The archive is deleted seven days after it was built.

You can ask for one export per day: a second request inside 24 hours is refused with a Retry-After telling you when the next one is possible.

note

A dashboard page for these two requests is on the way; until it ships they are made against the API. Everything else on this page — what the export contains, the 30-day grace period, what is kept and why — is what the service actually does.

What is inside the export​

The zip contains a folder of plain JSON files — one per kind of record — plus your original files:

  • Your account: your email address, display name, when the account was created and verified. Your password is never in there, in any form.
  • Your projects, files, workflows and runs: names, descriptions, and everything the agents produced along the way — scripts, plans, transcripts of your footage, captions, review feedback.
  • Your uploads: the original files you put into your projects, up to a size limit. Anything larger than the limit is listed in the manifest (manifest.json) instead of being copied in, so a very large footage library still gives you a manageable download.
  • Your assistant chats: every conversation you had with the assistant.
  • Your saved pieces: custom agents, editing styles, voices (including the consent record for a cloned voice, minus the vendor's copy), and editor documents with their history.
  • Your usage and billing: what you used, what it cost, your plan and its status, and your credit history.

A few things are deliberately not included, and the manifest says so:

  • Your password hash, and the one-way hashes of the verification and reset links ReelBolt has emailed you. These are security records, not content.
  • Derived caches: the reuse cache that lets a repeated run skip work it has already done. The outputs themselves are in the export.
  • Another workspace's content. An export covers you and your personal workspace. Work inside a team workspace belongs to the team and to the other people in it, so it is not included: ask a team Owner if the team's data is what you need.
  • Your AI connection keys. If you set up your own AI service inside a workspace, the export lists the connection — its name, address and model — but never the key itself.

Close your account​

  1. Send POST /api/v1/auth/account/delete with your password in the body. Re-entering it is required on purpose: a stolen session must not be enough to destroy an account.
  2. ReelBolt refuses the request if you are the only Owner of a team workspace that still has other members, and names the workspace. Hand it over first.
  3. On success your account is scheduled, every session is signed out immediately, and an email tells you the date.

ReelBolt does not delete anything the moment you ask. Your account is scheduled for deletion, and you get an email saying when.

Change your mind​

You have 30 days. Sign in again during that window and the deletion is cancelled — nothing is lost. Your existing sessions are signed out the moment you ask, so signing in again is a deliberate step, not an accident.

What happens at the end of the 30 days​

ReelBolt removes:

  • your projects, files and every object they stored — including anything left behind by an earlier failure,
  • your workflows, runs, step results, review feedback and video-generation records,
  • your editor documents and their history,
  • the search index built from your files' text,
  • your assistant chats,
  • your custom agents, editing styles and voices; a cloned voice's model is deleted at the AI service as well,
  • your membership of any workspace, and invitations addressed to your email.

ReelBolt keeps, for reasons it has to:

  • Billing records — invoices and payments are kept for the period tax law requires (typically seven to ten years). Your email address is removed from them; they stay attached to the workspace they were paid for.
  • Usage records — what a run cost, kept for accounting. They stay, but the link to you is removed.
  • One irreversible hash of your email address, so the free trial cannot be claimed twice by deleting an account and signing up again. It cannot be turned back into your address.

Two things about workspaces:

  • Your personal workspace goes with you. Its content is deleted and it is closed and de-identified: any name that came from your own name is removed. The accounting rows attached to it (usage, credits, invoices) stay, without your email address.
  • A team workspace you share with other people stays, and so does its work — those people still need it. Before you delete your account, ReelBolt will refuse if you are the only Owner of a team that still has other members, because the team would be left with nobody able to manage it. Hand the team over — or remove the other members — and try again.

What ReelBolt cannot remove for you​

Some of your data is held by other companies that ReelBolt uses to do its work — the payment provider that handles billing, the AI services that generate text, speech and video, and the email service that sends these messages. Each one keeps its own records under its own terms.

Two of those need your attention when you close an account:

  • A paid subscription. ReelBolt cancels the plan it manages itself and stops granting access, but a subscription held at the payment provider is cancelled there, from the billing page's "Manage billing" link, which opens their portal. Closing a ReelBolt account does not silently end a payment arrangement at the provider — cancel it first, or check the portal afterwards.
  • A cloned voice. ReelBolt asks the AI service to delete the cloned model before it removes the recordings. If that service is unreachable at the time, the deletion is logged for follow-up rather than silently skipped.

Retention: what ReelBolt deletes on its own​

The plan your workspace is on decides how long generated files are kept — typically 30 days on the trial and Creator plans, 90 on Pro and Team. ReelBolt clears out older renders and analysis files automatically and tells you nothing, because that is what the plan means. Your own uploads are never removed by that sweep: only files ReelBolt generated.

One more thing worth knowing: runs and their step results do not expire on their own. They stay until you delete the project or the account. If you need them gone, delete the project.